Terms & Conditions

• Shipping Guide & Costs
• Price & Payment Options
• Returns
• Product Information
• Contact Us
• General
• California Proposition 65

Terms & Conditions

• Terms & Conditions

Welcome to the shoppurple@pancan.org website (“Website”) terms and conditions. Please read through them carefully before placing your order or before using the Website. By using this Website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.  The terms "we", "us", "Pancreatic Cancer Action Network", “PanCAN” and “ShopPurple@pancan.org” refer to the Pancreatic Cancer Action Network.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us at shoppurple@pancan.org.  Please note: once your order has been confirmed, we will not be able to make any changes to that order.

CHANGES TO TERMS AND CONDITIONS
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.

 

SHIPPING OPTIONS

We currently offer USPS shipping for Standard and Priority Express shipping. For international orders please contact shoppurple@pancan.org for cost and delivery information.

STANDARD & PRIORITY EXPRESS SHIPPING

We aim to ship orders 2-3 days following the date your order has been placed. Delivery to Alaska, Hawaii and the US Territories can take longer.

USPS OR US COURIER SHIPMENTS

Your order will be shipped by the United States Postal Service (USPS). Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail.

 

INTERNATIONAL SHIPMENTS

International orders will be handled individual by contacting our Customer Service Team at ShopPurple@pancan.org

 

OTHER INFORMATION 

Please note, no changes can be made to the delivery address after the order has been placed.

Please allow an extra working day for deliveries over Federal Holidays.

If you have any questions related to your shipment please contact shoppurple@pancan.org

Track Your Order

• Orders cannot be tracked by the customer. If you have questions regarding your shipment call (267)331-6079 ext. 115. This phone will be answered between the hours of 10AM and 4PM EST Monday through Friday.

Price & Payment Options

• Price & Payment Options

We accept American Express, Visa, Discover, MasterCard and PayPal. The website does not accept store bought gift cards or pre-paid Visa / MasterCard or American Express. Gift Cards from ShopPurple will be sold and accepted as payment for on line sales.

Payment for the orders are processed when the order is submitted.

If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment within 72 hours.

All prices on line are exclusive of shipping charges and sales tax (if applicable).

The total cost of the order is the price of the products ordered plus the delivery charge and sales tax (if applicable).

Please see www.paypal.com for more information on PayPal payments.

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Items should not have been worn or laundered. Refunds will be credited to your original method of payment.

To return an item contact ShopPurple via the Contact Us page. A DAS customer service representative will contact the customer to arrange the return.

Items must be returned within 14 days of receipt. Shipping will be paid by us only if the item is damaged or was shipped to you in error.   

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are defined by brand in the website. We make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are US sizes. Please refer to the size guide for each item on the web-site.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices do not include sales tax and shipping charges. Sales tax and shipping charges will be added where applicable. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will be refunded if the item has been charged to your credit card.

We continually update our online store.

Questions about PanCAN? Contact our customer service team at info@pancan.org

Questions about your order? Contact our ShopPurple customer service team at shoppurple@pancan.org

What is your Returns & Refund policy for International Returns?

We guarantee to refund any item purchased on ShopPurple@pancan.org that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. Items should not have been worn or laundered. We are not able to refund the shipping and import charges from delivery nor will we pay for shipping the return item back unless it was our error or the item was damaged.

I've returned my items but not yet received my refund

We aim to process all returns as quickly as possible. If you have received an email to confirm your refund, please allow up to 5 working days for this to appear in your account.

If you have not yet received an email to confirm your refund is being processed, please allow up to 28 days from the date you sent your item before querying your return.

How do I return an online purchase?

To return an Internet purchase by post you will need to request a return within 14 days of receiving your item.

Please contact Customer Service at shoppurple@pancan.org or at (267) 331-6079 X115 during the hours of 10AM and 4PM EST Monday through Friday.

Please remember to ask your Post Office for proof of postage (either by stamping your returns label or providing a receipt) and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete. It may take up to 5 to 10 working days for the refunds to show in your account after the goods have been received. Refunds will be credited to your original method of payment. 

Do you offer free returns?

Unless your item was received in error or was received damaged we require the customer to pay for shipping.

Also, always remember to keep a copy of your proof of postage in case a returned item goes missing, as we cannot refund any money if we do not receive the returned items without this.

Can I exchange my item?

Unfortunately, we are not currently able to do exchanges by post, please return any unwanted items to us for a refund.

I am unable to log in to my account or create a returns number

If you experience any technical difficulties when accessing your account, please click on the link below to contact our Customer Service team who can enable your account and arrange a password reset. shoppurple@pancan.org.

My international order is late

Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

As most parcels will reach their destination within two weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please contact our Customer Service team at shoppurple@pancan.org.

 

Which countries do you delivery to?

For international shoppers to make sure you're shopping on the best site for you please contact shoppurple@pancan.org before placing your order.

Who will be delivering my parcel?

US shipments will be delivered by USPS. We use various couriers depending on the destination for international orders. Once you receive your shipping confirmation you should contact ShopPurple@pancan.org

Do you deliver to PO Box destinations?

Yes we are able to deliver to PO Box destinations.

 

What payment methods do you accept?

We accept American Express, Visa, Discover, MasterCard and PayPal. Transactions are charged at the time the goods are ordered, when you click on the confirm and pay option.

If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of shipping charges, handling fees and sales tax (if applicable). The total cost of the order is the price of the products ordered plus the delivery charge and sales tax (if applicable).  

There is a missing or incorrect item in my order

Please contact shoppurple@pancan.org for questions about your order.

The item I have received is damaged

We are sorry that your goods have not reached you in perfect condition. Please contact shoppurple@pancan.org for return procedures for all faulty or damaged items.

 

Can I cancel or amend my order?

 

Once an order has been placed, we are unable to amend any aspect of the order including sizes, number of items and delivery address.

Why have I received additional charges?

Please note, all orders are shipped from the US. International customers will be responsible for paying any applicable import duties and taxes unless you have selected Express & Duty Paid shipping where duties are paid by us. 

Charges may vary based on the content of the order. Customers are advised to contact their local customs office for further information on current import regulation.

My order did not go through but the money has been taken out of my account

If we cannot ship your order, a refund will be processed within 72 hours.

If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact us at ShopPurple@pancan.org.

I need my account to be unlocked or my password reset

If you have forgotten your password, please contact us at ShopPurple@pancan.org.

If you wish to unlock your account urgently, please call us at: (267) 331-6079 X115.

Our Customer Service department is open between:
• 10am and 4pm (EST) Monday to Friday

I want to unsubscribe from the newsletter

Click on the "unsubscribe" link at the bottom of the last email that you have received from us. If you have tried this and it did not work, please contact us at info@pancan.org.

My promotion code didn't work when I placed my order

Please contact us at ShopPurple@pancan.org

I have a general product query

If your query relates to an item that has been advertised online, please provide a detailed description of the product using the contact us form on line so that we may locate information.

We are unable to place orders for items that are not currently available on our website. While we do sometimes replenish stock, we are unable to notify you if more has arrived in. Please continue to check our website for updates on stock availability.

Can I use a gift card to pay online?

ShopPurple Gift Cards can be purchased and used to purchase items from the on-line store.

Phone

Our Customer Service Department is open as follows:

10am to 4pm EST Monday through Friday

(267) 331-6079 X115

 

 

Telephone Orders

 

Phone orders can be placed by calling (267) 331-6079 X115 between 10am to 4pm EST Monday through Friday.

 

General

• General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Pancreatic Cancer Action Network. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Pancreatic Cancer Action Network.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the PanCAN.org website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

Times quoted in these terms and conditions are Eastern Time.

These terms and conditions shall be governed by California Law and it is agreed that the Los Angeles courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Pancreatic Cancer Action Network

This website is owned and operated by:

Dynamic Advertising Solutions (DAS)

Registered address:

6060 Ridge Ave. #200

Philadelphia, PA 19128-1658

For the benefit of: Pancreatic Cancer Action Network

 

LIMITATIONS OF LIABILITY

In no event shall Pancreatic Cancer Action Network, its affiliates or any of their respective directors, officers, employees, agents or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or directly or indirectly related to the use of or the inability to use, the site or the content, materials and function related thereto, including, without limitation, loss of revenue or anticipated profits, or lost business, data or sales, or cost of substitute services even if Pancreatic cancer action network or it representatives or such individual has been advised of the possibility of such damages some jurisdictions do not allow the limitation or exclusion of liability so some of the above limitations may not apply to you. In no event shall the total liability of Pancreatic Cancer Action Network to you for all damages, losses and causes of action (whether in contract or tort including but not limited to negligence or otherwise) arising from the terms of your use of these sites exceed, in aggregate $100.00

California Proposition 65

• California Proposition 65

We provide this warning as a result of Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, which was enacted to inform citizens in California about exposures to certain chemicals including some Phthalates. WARNING: Products sold on this site may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

LEAD
Some of our products such as wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers: "WARNING: The materials used on the exterior of some products may contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm."